Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how Tuaré collects, stores, and processes your personal data and other data that may be collected for statistical analysis purposes.

Vanessa Fiuza Salgado Guerra Pinto , with registered office at Rua Nossa Senhora da Conceição 103, VAT number 213988216, is responsible for the website Rua Nossa Senhora da Conceição 103 and is committed to ensuring the privacy and protection of customers’ and visitors’ personal data, in compliance with all applicable legal and regulatory requirements.

Tuaré reserves the right to periodically update and amend its Privacy and Cookies Policy in order to reflect any changes in the way our customers’ personal data are processed or any legal changes. The latest and current version of the Privacy and Cookies Policy will always be displayed on Tuaré, and you are advised to check it periodically for any updates or changes.

Guiding Principles

The main purpose of this policy is to strengthen the relationship of trust and closeness between Tuaré and its customers. It also aims to demonstrate transparency in the processing of collected data and to inform all customers of their rights and how they can exercise them as data subjects.

Legal Basis

Tuaré acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and applicable data protection legislation, in all processes involving the processing of personal data.

Under the GDPR, personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

Data Protection

We use various measures intended to ensure the security of the information collected, protect the personal data gathered, and prevent unauthorized use, alteration, access, disclosure, loss, or destruction.

As a data subject, the customer has the right to know which data is collected and stored, as well as to modify it in the customer area and request its export or deletion from the store.

Data We Collect

Customer registration or purchase

During registration or purchase at Tuaré, the following data are collected: email, name, address, postal code, city, phone number, and VAT number. The data collected through the customer purchase process will be processed automatically and are intended for order handling, such as shipping orders or issuing invoices.

Newsletter

When subscribing to the Tuaré newsletter, the following data are collected: name and email.

Contact form

Tuaré may also request personal data through contact forms, namely name, email, and any other information the visitor provides to us.

Browsing on Tuaré

Data related to browsing the store are also always collected. Examples of this type of data include device and browser information, network information, and IP address.

Purposes of the Collected Data

Personal data are collected and processed for the following purposes:

• Service provision.

• Compliance with tax obligations.

• Order shipping.

• Order processing.

• Billing.

• Resolving issues such as cancellations, product returns, or refunds of product and/or service values in accordance with applicable law.

• Customer support: answering questions about products, how Tuaré works, or any other matter requested by the customer.

• Direct marketing (e.g. email marketing).

To keep the customer updated on order statuses or any news at Tuaré, we may send emails and/or SMS messages with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about the processing of registered orders.

For marketing purposes, at Tuaré we may consider and use certain data such as viewed products, products in the wishlist, or items left in the abandoned cart.

Marketing communications are sent only after the customer’s prior consent.

In any case, {store name} seeks to ensure that the information and data collected and used are appropriate for the purposes described and do not constitute an invasion of the customer’s privacy.

When Do We Collect Data?

Data are collected when a customer registers at Tuaré, subscribes to the newsletter, fills in the contact form, places an order, or browses the store.

Your Rights and How You Can Exercise Them

The data subject has the right, at any time, to request access, rectification, objection, portability, and/or deletion, as well as the right not to be subject to automated decision-making.

The customer may exercise any of these rights with Tuaré by submitting a request to the following address: info@tuare.pt. The customer may also file a complaint with the National Data Protection Commission (CNPD).

Data Retention

Tuaré is required to retain information for tax and audit purposes in accordance with applicable law.

Vanessa Fiuza Salgado Guerra Pinto retains your data for 6 months , due to specific requirements and practices inherent to Tuaré and its sector of activity, or until the customer requests that it be deleted from the database.

The data subject may, at any time, request access to, correction of, or deletion of their personal data by sending an email to info@tuare.pt

If the customer registers at Tuaré, they may verify, edit, or delete their personal information at any time from the customer area on Tuaré.

Upon the customer’s request, Tuaré may change certain customer data associated with registered orders.

Data Sharing

Tuaré does not transfer or sell any type of personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the data subject’s consent.

Any third party with whom customer data may be shared is required to use it exclusively to ensure the proper functioning of its service on behalf of Tuaré.

Tuaré may also disclose personally identifiable information under special circumstances, such as when required to comply with court orders or when certain actions violate the business Terms and Conditions.

Tuaré uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather information about how the visitor interacts with the store website. The collected data are used for statistical purposes, service provision, and improving the user experience. Cookies may require prior consent depending on their purpose and type.

What Types of Cookies Are Used?

Analytical Cookies: used for statistical creation and analysis purposes, in order to improve website performance, without ever collecting personal information.

Functionality Cookies: store the user’s preferences regarding the use of the site, so that the site does not need to be configured again each time the user visits it.

Third-Party Cookies: these cookies are created by third-party services such as Google, YouTube, Facebook, among others. They may be used to show you advertising related to your actions on the website.

For any other questions related to the protection of your personal data or the cookies used, you may contact us at the following address: info@tuare.pt.